Legal & Compliance

Privacy Policy

Effective Date: September 2026 • Version 1.1

1. Overview & Commitment

Meru Gems ("we", "us", or "our") is committed to protecting the confidentiality and security of personal information collected through our website (merugems.com) and our digital jewellery catalogue application ("Meru Gems"). This policy describes our practices regarding the collection, storage, use, and protection of your information.

2. Information We Collect

We collect information strictly necessary to provide private B2B jewellery catalogue access and inquiry fulfillment:

Account Credentials: Partner email addresses, usernames, and encrypted session authentication tokens.
Inquiry Information: Pieces added to your Inquiry Bag, custom design specifications, metal preferences, notes, and contact submission history.
Device Authentication Data: Hardware vendor identifiers (iOS IdentifierForVendor or Android device IDs) used solely for single-device partner session security.
Operational Diagnostics: Timestamps, operating system version, and general error logs to guarantee catalogue uptime and performance.

3. How We Use Your Data

Your information is used exclusively for:

Granting verified retail partners access to our proprietary design collections and gemstone inventories.
Facilitating quotations, sales inquiries, and custom manufacturing correspondence.
Securing your account against unauthorised simultaneous logins across multiple devices.

We do not sell, rent, monetize, or disclose your personal information to third-party advertisers or data brokers under any circumstance.

4. Data Security & Storage

All user records and inquiry submissions are encrypted in transit via industry-standard Transport Layer Security (TLS 1.3) and stored within enterprise-grade encrypted cloud infrastructure powered by Supabase. Access controls are strictly enforced to ensure that only authorized administrative staff can view your quotation requests.

5. Third-Party Infrastructure

We rely on trusted technical providers who maintain high compliance standards:

Supabase: Cloud database management, secure authentication, and access control.
Google Firebase: Cloud messaging service used to deliver real-time push notifications regarding quotation updates.

6. Data Retention & Deletion Rights

In accordance with Apple App Store Review Guidelines and international data protection standards, users have the absolute right to request full deletion of their account, inquiry records, and associated data at any time. To request complete account closure and data erasure, simply email us at merugemsinc@gmail.com with your registered email address. Requests are processed within 48 hours.

7. Contact Us

For any privacy inquiries, partnership questions, or assistance with your account:

• Maison: Meru Gems Inc.

• Email: merugemsinc@gmail.com

• Website: https://merugems.com

• Policy URL: https://merugems.com/privacy

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